Germany’s customer favourite 2025 – LAGERBOX remains at the top

LAGERBOX continues to be the number one self-storage provider in Germany in 2025 –according to the latest study “Germany’s Customer Favourites”, conducted by ServiceValue, a consulting company, in cooperation with WirtschaftsWoche. As part of this independent survey, over 341,000 consumers shared their opinions on more than 2,500 companies across 170 industries.

A representative study with clear results

The survey was conducted via an external online panel with more than 3.1 million registered participants—independently, anonymously, and without any influence from the companies being rated. The question focused purely on preference: Which brand would consumers choose given they had complete freedom of choice—regardless of whether they were already a customer or not?

For the self-storage category, the results are clear: LAGERBOX enjoys the highest level of trust among German consumers and achieved the best average rating compared to its competitors. According to this study, LAGERBOX os once again the undisputed number one in the industry.

Strong performance – confirmed year after year

The “HIGHEST Recommendation” award is given to only one company per industry—the one with the best average score on the rating scale. LAGERBOX has been receiving this highest form of customer satisfaction seal without interruption since 2021—an outstanding testament to consistent quality and ongoing customer satisfaction.

Companies were rated on a scale from 1 (“I would prefer this company over all others”) to 4 (“I would not prefer this company over any others”). LAGERBOX achieved a significantly better score than the industry average and also ranked highest within the group of providers with above-average ratings.

Self-storage with service culture and a clear method

For years now, the name LAGERBOX has been standing for reliable, flexible and secure storage solutions. With over 30 locations across Germany, individual units starting at 1 m², and modern facilities, the company offers both private and business customers a genuine alternative to cellars, garages or overcrowded storage spaces.

Anyone looking to rent storage space in Germany will find not only the right size at LAGERBOX but also customer-focused services that set new standards: easy access 365 days a year, security through modern surveillance systems and many additional services like a package receiving service, transport aids, and flexible contract periods. This makes LAGERBOX not only a practical but also the most trustworthy solution for individual storage needs.

Market leader with considerable innovative power

Alongside proven service quality, LAGERBOX continuously invests in the further development of its offering. New locations, sustainable energy concepts and digital solutions such as online booking and contactless access systems show —our brand remains on the cutting edge of storage.

At the same time, LAGERBOX succeeds in building close connections with its customers—whether that’s through tailored support on site, transparent communication, and a consistent

focus on the actual needs of users. Especially in an industry where trust is crucial, this approach is highly valued—and now confirmed once again by one of Germany’s largest consumer surveys.

Evidence-based and transparent

A key aspect of the study: The results are based on real customer reviews and were collected in a fully independent manner. There was no company involvement, no weighting in favour of major brands, and no pre-selection of “partners”. Instead, all participants had the same procedure and equal opportunity.

In this environment of transparency, LAGERBOC was again able to prevail—with a score that was not only above average but industry-leading. The repeated award highlights clearly: This was not a one-off. This was the result of long-term, consistent brand management.

LAGERBOX remains the benchmark for self-storage in Germany

The repeated top position among self-storage providers in “Germany’s Customer Favourites 2025” is far more than a prestige achievement. It shows that LAGERBOX’s values—trust, quality and customer focus—are genuinely experienced and appreciated by consumers. The award underlines its leading market position and the sustainable confidence in the brand. For anyone looking for a self-storage provider, now more than ever, LAGERBOX is the first choice.

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