Question 1

What is Selfstorage?

Accepted Answer

Self-storage is English and means something like "store by yourself". Simply put, LAGERBOX lets you rent extra space for more space - as long and as big as you like.

Question 2

Who else has access to my storage room besides me?

Accepted Answer

With LAGERBOX, security is a top priority. Therefore, only you alone have access to your personal storage space. On request, however, you can authorize other persons to access. It works by specifying additional persons entitled to access in the rental agreement or by appointing them with a corresponding authorization at short notice. These authorized persons will also have access to the storeroom. It is important, of course, that if other persons are to be entitled to access, they must also have a key for the storage room. You must also be able to identify yourself to our staff upon request using an official photo ID.

Question 3

Are the storage spaces lockable?

Accepted Answer

The units at LAGERBOX are lockable individually and are secured by a padlock, which you can purchase in the moving shop on site at a low price or alternatively you can bring your lock from your own storage.

Question 4

Are there things that can not or should not be stored?

Accepted Answer

Yes. In general, no items that are highly flammable or highly oxidizing should be stored. Also, the storage of goods is prohibited, which may cause an odor nuisance or harmful emissions.

Food, if not unsafe (Canned food is storable)
Fuels, fuels and lubricants
Paints, varnishes and solvents
Explosives (fireworks, propellants, ammunition)
Weapons
Old used tires
Internal combustion engines (also no outboards, mopeds etc.)

If in doubt, please ask our competent local team.

Question 5

Can I also use the storerooms for a garage sale or a music rehearsal?

Accepted Answer

No, that will not work. Our storage units are intended exclusively for the storage of the eligible storage goods. Band rehearsals that would also cause noise pollution or even commercial businesses are not possible.

Question 6

Ist LAGERBOX Mitglied im Verband deutscher Selfstorage Unternehmen e. V.?

Accepted Answer

Yes, LAGERBOX Holding GmbH is a member of the Association of German Self-Storage Companies e. V. and complies with DIN 15696 the standard for the self-storage industry. Industry standard 15696 specifies the requirements for self-storage facilities and related services for private and commercial use. These include the following essential elements:

Safety precautions
Environmental regulations
The self-storage contract
The risk management
Services provided during the contract period

Question 7

How does self-storage work?

Accepted Answer

Self-storage is the flexible solution for additional space. With LAGERBOX, you rent a clean, secure and dry storage unit of the desired size. You bring your items to the storage unit yourself and have access at all times. Thanks to video surveillance, alarm systems and security, your stored goods are optimally protected. Simply store your items for as long as you like - and access them again whenever you need them!

Question 8

Who uses self-storage?

Accepted Answer

Self-storage at LAGERBOX is used by many - from private individuals who need space for furniture, sports equipment or memorabilia, to companies who want to store files, goods or tools securely. Self-employed people, tradespeople and online retailers also benefit from the flexible storage solution. Whether short-term or long-term - LAGERBOX offers the right storage space for every need.

Question 9

What should I consider when storing?

Accepted Answer

An important tip on our part concerns your storage space: use the area economically. If, for example, you store furniture for a long time, it is certainly useful to disassemble it.
When storing fabrics, textiles, and carpets, we strongly recommend protecting them with mothproofing preservation against pest infestation. Although LAGERBOX carries out preventive pest control measures in the warehouses at regular intervals, we can never entirely rule out pest infestation.
Furthermore, you should make sure that the textiles are dry. When packing, make sure that the textiles are not hermetically sealed.
Observe the maximum usable storage room height when storing your items. These can be found in your rental agreement or inquire at our local staff.

Question 10

How high are the storage units?

Accepted Answer

As a rule, our boxes are three meters high. Compliance with the maximum storage units height is of great importance because it ensures the proper functioning of our fire protection equipment and is therefore of particular interest to all customers of our self-storage facilities.
If you have any further questions on this topic, it is best to call the appropriate LAGERBOX location and get informed by our employees.

Question 11

Are the LAGERBOX buildings heated?

Accepted Answer

Yes, our buildings are heated frost-proof. We guarantee frost-free in winter. Especially for sensitive stored goods, a constant, gentle temperature level is of great importance, so that these stored goods remain free of damage during storage.

Question 12

Are the storage spaces air-conditioned?

Accepted Answer

No, the storage rooms are not air-conditioned. However, we do ventilate our facilities, i.e. we have ventilation systems that remove old oxygen and add new oxygen to the storage unit. This is particularly gentle on stored furniture.

Question 13

How much can you burden the floor in the warehouses?

Accepted Answer

As a rule, the floor can be loaded with 500 kilograms per square meter. Other charges are possible by arrangement.

Question 14

Can you store wine and sparkling wine?

Accepted Answer

Yes, you can store drinks such as wine and sparkling wine at LAGERBOX. We have created a separate section on the topic store wine for you. There you can get all the essential information you need for the proper storage of wine.

Question 15

Do the LAGERBOX facilities have covered loading areas?

Accepted Answer

Yes, almost all of our locations have covered loading zones. Some locations even have drive-in areas. They ensure that you can load and unload in the dry, even in wind and weather, and that your stored goods remain dry and undamaged.

Question 16

Is it possible to store files at LAGERBOX?

Accepted Answer

Yes, with us you can choose between active, passive and historical archiving and rent the appropriate shelves. The shelf installation by us before you move in is possible as part of our extra services.
Further information can be found under file rental.

Question 17

Do you offer removal assistance / assistance during transport?

Accepted Answer

We provide the available storage spaces, but not the warehouse logistics. It means for you that as a customer you are responsible for the storage and retrieval of goods in your storage unit. Nevertheless, and of course, it is, of course, possible to be helped by service providers, for example, moving companies, or even friends and acquaintances when filling the storage unit.

Question 18

Can I rent or buy shelves?

Accepted Answer

Yes, we also sell and rent shelves for your storage space. Even the shelf installation by us in your storage unit is possible before you move in.

Question 19

Is it possible to buy moving materials from you? And how much is it?

Accepted Answer

We have a moving shop at each of our locations, where you can purchase practical paraphernalia such as boxes, stretch film or blankets. For pricing information, see: Moving Material

Question 20

Can I leave my vehicle (car/truck) with you for a more extended period?

Accepted Answer

During transportation and while you are busy loading your storage unit, vehicles can park in our parking spaces. Any additional parking time is by prior arrangement only.

  Tip:  At our locations in Cologne-Ossendorf, Cologne-Mülheim, Gelsenkirchen, Wuppertal, Leverkusen, Berlin-Hohenschönhausen, Stuttgart, Mannheim, Dortmund City Center East and Leipzig, we also rent out parking spaces for your car, truck, caravan, etc.

Question 21

Can you accept mail for me?

Accepted Answer

Yes, customers can rent a mailbox from us. For more information, see Rent Mailbox.

Question 22

Can I have goods delivered directly from abroad to LAGERBOX?

Accepted Answer

Yes, in principle, this is possible. However, you as our customer, have to take care of the customs matters yourself. We will gladly accept individual packages for you. A freight forwarder must store large deliveries of goods or received by the customer (or an authorized representative).

Question 23

Does LAGERBOX offer a package acceptance service?

Accepted Answer

Yes, we gladly accept packages for our customers. But not in large quantities and not every day. A freight forwarder must store larger or regular deliveries of goods or received by the customer (or one of your authorized representatives). Please enquire about the conditions with our staff

Question 24

Can LAGERBOX also dispose of items for me?

Accepted Answer

It can not be answered in general for all LAGERBOX locations. Please ask for this individually at your LAGERBOX location.

Question 25

Do you offer insurance for the stored goods?

Accepted Answer

Yes, you can take out insurance with us for your stored goods based on the value of the stored items. This insurance individually covers almost all damage. Further information, insurance categories, and prices can be found at insurance.pdf

If necessary, your homeowner/rental insurance will also apply. Please discuss this with your insurance company.

Question 26

Are the LAGERBOX halls alarm and video-monitored?

Accepted Answer

Yes, the LAGERBOX warehouses are under video and alarm surveillance. So you enjoy reliable 24-hour surveillance when you store with us. At the same time, we have individual alarm protection for each storage unit at a number of locations.

Question 27

Is there a guard on LAGERBOX?

Accepted Answer

Yes, we have a security guard for additional security at all our locations.

Question 28

Are there any vaults for the storage of valuables?

Accepted Answer

No, we do not have vaults. Some valuables also fall into the category of items that can not be stored by us. See above.

Question 29

How secure is self-storage?

Accepted Answer

Self-storage at LAGERBOX offers you maximum security for your stored goods. Our warehouses are under video and alarm surveillance around the clock, so that every movement is kept in view. In addition, professional security guards ensure maximum protection at all locations. Our modern security measures ensure that only authorized persons have access to the storage facilities. So you can store your items at LAGERBOX without any worries.

Question 30

Do you offer a free van when moving in?

Accepted Answer

Yes, the free van is one of our most popular comfort extras for customers who book the smart or premium category (the monthly rent must up to 50 €)! You will receive the vehicle or a trailer for free at the move/moving in date by appointment (for the Premium category, you will receive the van in addition for move out, subject to availability and agreement). The use includes 30 inclusive kilometers for the transporter and extends over the office working day of the respective branch. Each additional kilometre driven is charged at € 0.50. Our staff will gladly explain the exact conditions of use.

Question 31

Can I rent a car or truck from you?

Accepted Answer

No, we do not offer this service ourselves, but we can recommend a partner.

Question 32

Can you pick up the stored goods at my house?

Accepted Answer

No, we do not offer this service ourselves, but we can recommend a partner.

Question 33

Can you deliver the stored items back to my home?

Accepted Answer

No, we do not offer this service ourselves, but we can recommend a partner.

Question 34

Are there any free transport aids such as handcarts, lifting trucks, and trolleys?

Accepted Answer

Yes, we have free transport aids at all locations, such as handcarts, lifting trucks, and trolleys. These are available to our customers at all LAGERBOX locations for free and free of charge.

Question 35

Do you have a goods lift in your buildings?

Accepted Answer

Yes, we have goods lifts at all locations for smooth, barrier-free access to your storage unit.

Question 36

Is it possible to subsequently change the booked storage space?

Accepted Answer

We rent out from 1 week and 1 m³. Would you like to reduce or increase your storage space? The reduction is possible after the first month; an enlargement is usually immediately feasible. Important: The prerequisite for such a transfer is, of course, the availability of the desired storage space in both cases. It is best to discuss this directly with the LAGERBOX team at your location.

Question 37

Can I help other people, e.g., customer or a freight forwarder, grant access to my storeroom?

Accepted Answer

Upon conclusion of the contract, you will receive an individual LAGERBOX transponder. Everyone who has this transponder and the right key for your lock also has access to the storage room. Besides, as a customer, you can give third parties a power of attorney to enter the storeroom.

Question 38

What documents do I have to bring with me to conclude the contract?

Accepted Answer

Please bring your ID card or passport (with valid registration form). Also, the first rent and the deposit (the deposit has the amount of monthly rent) are due immediately upon conclusion of the contract.

Question 39

What happens if I need more or less space after signing?

Accepted Answer

We are flexible. The reduction of the unit size is possible after the first month. An enlargement of the storage unit is usually immediately feasible — both under the condition that the availability of the desired storage space is given. It is best to discuss this directly with the LAGERBOX team at your location.

Question 40

I'm not sure yet about my move-in date. What should I do?

Accepted Answer

The best way to inquire in advance without obligation, if in principle enough storage space is available. When renting we are flexible. You can even rent storage space on the same day at very short notice.

Question 41

My moving-in date changes at short notice. What effect does this have on my contract?

Accepted Answer

Here we try to meet the customer's wishes individually. Nevertheless, it always depends on the case. It is best to discuss this directly with the LAGERBOX team at your location.

Question 42

What if I need my storage unit longer than planned. Is it still available?

Accepted Answer

Yes, your storage space is still available after the lease expires so that you can extend your rental period.

Question 43

Can I transfer my lease?

Accepted Answer

No, a new tenant can only take over the unit after consultation with the previous tenant and then has to conclude his own lease. We then agree with the tenant earlier accordingly a customer-friendly dissolution of his contract.

Question 44

Do I have to be of age to rent a storage space?

Accepted Answer

Yes, when renting a storage space, customers must be able to work and be of legal age.

Question 45

I am going abroad for an indefinite period. How long can I store at most with you?

Accepted Answer

As our customer, you can store your stored goods as long as you like.

Question 46

Can I change the billing address after the conclusion of the contract if my employer takes over the move?

Accepted Answer

Yes, you can change the billing address, but not the bill-to party. Just contact us if someone else should take care of your bill, we will always find an individual solution.

Question 47

How can I pay?

Accepted Answer

Various payment options are available to you both offline and online for payment of the initial rental. On site, you can pay in cash, by EC card, bank transfer, direct debit or credit card. Online, we accept payments by credit card, Klarna, Apple Pay, Google Pay, Sofortüberweisung and PayPal. We are then happy to debit your account by direct debit. Further payment options by arrangement.

Question 48

How long is the minimum rental period?

Accepted Answer

Our rental periods are flexible — you can rent your storage unit starting from just one month.

Question 49

Do I have to pay a deposit upon signing the contract?

Accepted Answer

Yes, but not at every location. We now also offer rental without a deposit.

Question 50

How much does self-storage cost?

Accepted Answer

The cost of self-storage at LAGERBOX depends on various factors: the size of the storage unit, the rental period and the location. Even small storage units are available at reasonable prices, while larger spaces for more extensive storage requirements cost correspondingly more. LAGERBOX offers flexible terms, transparent prices and regular promotions or discounts. For an exact price, you can simply request an individual offer or get advice directly on site.

Question 51

Are the prices including VAT?

Accepted Answer

We differentiate between private and commercial customers. For private customers, the prices are exclusive of VAT. For commercial customers, the prices are exclusive of VAT, which is currently 19%.

Question 52

Are there any hidden costs or additional fees?

Accepted Answer

The purchase of a lock may be an additional cost - alternatively, you can bring your own lock. Insurance is also optional and not included in the price. Many customers use their existing household contents insurance - it is best to clarify directly with your insurance company whether the storage unit is covered.

Question 53

Are the prices at LAGERBOX monthly or weekly?

Accepted Answer

The prices on our website are quoted on a monthly basis. Although we also offer weekly contracts, these cannot be concluded online, but only directly on site.

Question 54

If I rent the storeroom for a more extended period, will I get higher discounts?

Accepted Answer

Basically yes, if you book a fixed period and make an advance rental payment. Please ask your LAGERBOX location for details and options for your request.

Question 55

Is there a student discount when renting a storage unit?

Accepted Answer

Yes, at LAGERBOX, students receive a 15% discount on rental costs – regardless of whether it's for a semester abroad, a move, or to bridge the gap between two apartments. The discount applies to the minimum rental period and makes self-storage particularly attractive for students.

Question 56

How long is the notice period?

Accepted Answer

The notice period depends on the contract term and the category booking: Monthly contracts have a notice period of one day to a maximum of 14 days to the end of the rental period. Weekly contracts have a notice period of one day to the end of the rental period.

Question 57

How can i cancel the contract?

Accepted Answer

With us, you can cancel very easily and simply. Simply send an e-mail to the location where you have rented or use our online cancellation form.

You can find the contact details either in your contract or on the site page on our website.

Important: Please give us your contract number and / or the number of the rented storage space.

Question 58

Does LAGERBOX have an app?

Accepted Answer

Yes. With our new LAGERBOX app, you can conveniently access a wide range of features related to your storage unit and rental agreement - 100% digitally.

Question 59

How do I access the LAGERBOX app?

Accepted Answer

If you already have a rental agreement with us, simply download the app and sign in using the email address you provided when entering into your agreement. You will then receive a security code by email or SMS, which you can enter in the app. Once you have done so, you will have immediate access to the app.

Question 60

What can I do with the LAGERBOX app?

Accepted Answer

With the LAGERBOX app, you can, among other things:

•	View your rental agreements 
•	Open gates and doors at your LAGERBOX location 
•	Grant other people access to your LAGERBOX location 
•	View your locations, opening hours and contact details 
•	Download invoices, rental agreements and other documents 
•	Terminate your rental agreement

Question 61

How can I open gates and doors using the LAGERBOX app?

Accepted Answer

Under “Contracts”, select the agreement for which you require access. Then, under “Gates and doors”, select the gate or door you would like to open and press and hold the corresponding button to unlock it. Once the gate or door has been unlocked, you will receive the notification “Gate is open” in the app.

Question 62

Can I grant another person access to my LAGERBOX location through the app?

Accepted Answer

Yes. Under “Contracts”, first select the agreement for which you would like to grant another person access. Then, under “Gates and doors”, select the option “Share with contacts”. From there, select the person you would like to grant access to. Once they have downloaded the app and signed in with their email address, they can use the app to access the relevant LAGERBOX location.

Question 63

How can I add a new contact in the LAGERBOX app?

Accepted Answer

Yes. Under “Contracts”, first select the agreement for which you would like to grant another person access. Then, under “Gates and doors”, select the option “Share with contacts”. Tap the “Add Person” icon in the top-right corner. You can then enter the new contact’s details and add the person to your contacts.

Question 64

Can I revoke access that I have already granted to someone?

Accepted Answer

Yes. Go to “Contracts” → “Gates and doors” → “Share with contacts”. From there, you can revoke the relevant person’s access by tapping the red X.

Self-storage FAQ: All important questions and answers about storage

Get your free moving set now!

Simply fill out the form and drop by.

Where is the nearest LAGERBOX branch for you?

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Self-storage FAQ: All important questions and answers about storage

Get your free moving set now!

Simply fill out the form and drop by.

Where is the nearest LAGERBOX branch for you?