FAQ

Self-storage FAQ: All important questions and answers about storage

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    FAQ

    General

    Self-storage is English and means something like "store by yourself". Simply put, LAGERBOX lets you rent extra space for more space - as long and as big as you like.

    We provide the available storage spaces, but not the warehouse logistics. It means for you that as a customer you are responsible for the storage and retrieval of goods in your storage unit. Nevertheless, and of course, it is, of course, possible to be helped by service providers, for example, moving companies, or even friends and acquaintances when filling the storage unit.

    We rent out from 1 week and 1 m³. Would you like to reduce or increase your storage space? The reduction is possible after the first month; an enlargement is usually immediately feasible. Important: The prerequisite for such a transfer is, of course, the availability of the desired storage space in both cases. It is best to discuss this directly with the LAGERBOX team at your location.

    With LAGERBOX, security is a top priority. Therefore, only you alone have access to your personal storage space. On request, however, you can authorize other persons to access. It works by specifying additional persons entitled to access in the rental agreement or by appointing them with a corresponding authorization at short notice. These authorized persons will also have access to the storeroom. It is important, of course, that if other persons are to be entitled to access, they must also have a key for the storage room. You must also be able to identify yourself to our staff upon request using an official photo ID.

    The units at LAGERBOX are lockable individually and are secured by a padlock, which you can purchase in the moving shop on site at a low price or alternatively you can bring your lock from your own storage.

    Yes. In general, no items that are highly flammable or highly oxidizing should be stored. Also, the storage of goods is prohibited, which may cause an odor nuisance or harmful emissions.

    • Food, if not unsafe (Canned food is storable)
    • Fuels, fuels and lubricants
    • Paints, varnishes and solvents
    • Explosives (fireworks, propellants, ammunition)
    • Weapons
    • Old used tires
    • Internal combustion engines (also no outboards, mopeds etc.)

     If in doubt, please ask our competent local team.

    No, that will not work. Our storage units are intended exclusively for the storage of the eligible storage goods. Band rehearsals that would also cause noise pollution or even commercial businesses are not possible.

     Yes, LAGERBOX Holding GmbH is a member of the Association of German Self-Storage Companies e. V. and complies with DIN 15696 the standard for the self-storage industry. Industry standard 15696 specifies the requirements for self-storage facilities and related services for private and commercial use. These include the following essential elements:

    • Safety precautions
    • Environmental regulations
    • The self-storage contract
    • The risk management
    • Services provided during the contract period

    Warehousing

    An important tip on our part concerns your storage space: use the area economically. If, for example, you store furniture for a long time, it is certainly useful to disassemble it.

    When storing fabrics, textiles, and carpets, we strongly recommend protecting them with mothproofing preservation against pest infestation. Although LAGERBOX carries out preventive pest control measures in the warehouses at regular intervals, we can never entirely rule out pest infestation.

    Furthermore, you should make sure that the textiles are dry. When packing, make sure that the textiles are not hermetically sealed.

    Observe the maximum usable storage room height when storing your items. These can be found in your rental agreement or inquire at our local staff.

    As a rule, our boxes are three meters high. Compliance with the maximum storage units height is of great importance because it ensures the proper functioning of our fire protection equipment and is therefore of particular interest to all customers of our self-storage facilities.

    If you have any further questions on this topic, it is best to call the appropriate LAGERBOX location and get informed by our employees.

    Yes, our buildings are heated frost-proof. We guarantee frost-free in winter. Especially for sensitive stored goods, a constant, gentle temperature level is of great importance, so that these stored goods remain free of damage during storage.

    No, the storage units are not air-conditioned.

    As a rule, the floor can be loaded with 500 kilograms per square meter. Other charges are possible by arrangement.

    Yes, you can store drinks such as wine and sparkling wine at LAGERBOX. We have created a separate section on the topic store wine for you. There you can get all the essential information you need for the proper storage of wine.

     Yes, all our locations have covered loading areas. These drive-in areas are part of our special comfort promise. They ensure that you can load and unload dry and dry in wind and weather so that your stored goods remain dry and intact.

    Yes, with us you can choose between active, passive and historical archiving and rent the appropriate shelves. The shelf installation by us before you move in is possible as part of our extra services.

    Further information can be found under file rental.

    Service

    Yes, we also sell and rent shelves for your storage space. Even the shelf installation by us in your storage unit is possible before you move in.

    We have a moving shop at each of our locations, where you can purchase practical paraphernalia such as boxes, stretch film or blankets. For pricing information, see: Moving Material

    During transport and while you are busy loading your storage box, vehicles can park in our parking lots — anything that goes beyond parking time, please only by appointment.

    Tip: At our locations in Cologne-Ossendorf, Cologne-Poll, Leverkusen, Berlin-Hohenschönhausen, Stuttgart, Mannheim, Dortmund and Leipzig, we also rent out parking spaces for your car, truck, caravan, etc.

    Yes, customers can rent a mailbox from us. For more information, see Rent Mailbox.

    Yes, in principle, this is possible. However, you as our customer, have to take care of the customs matters yourself. We will gladly accept individual packages for you. A freight forwarder must store large deliveries of goods or received by the customer (or an authorized representative).

    Yes, we gladly accept packages for our customers. But not in large quantities and not every day. A freight forwarder must store larger or regular deliveries of goods or received by the customer (or one of your authorized representatives).

    It can not be answered in general for all LAGERBOX locations. Please ask for this individually at your LAGERBOX location.

    Security

    Yes, you conclude insurance with us for your stored goods, which is based on the value of the stored items. This insurance individually covers all damages. Further information, insurance categories, and prices can be found at insurance.pdf

    If necessary, your homeowner/rental insurance will also apply. Please discuss this with your insurance company.

    Yes, the LAGERBOX halls are video and alarm monitored. So you enjoy reliable 24-hour monitoring when you store with us.

    Yes, we have a security guard for additional security at all our locations.

    No, we do not have vaults. Some valuables also fall into the category of items that can not be stored by us. See above.

    Transport

    Yes, the free van is one of our most popular comfort extras for customers! You will receive the vehicle or a trailer for free at the move/moving in date by appointment. The use includes 30 inclusive kilometers for the transporter and extends over the office working day of the respective branch. Our staff will gladly explain the exact conditions of use.

    No, we do not offer this service ourselves, but we can recommend a partner.

    No, we do not offer this service ourselves, but we can recommend a partner.

    No, we do not offer this service ourselves, but we can recommend a partner.

    Yes, we have free transport aids at all locations, such as handcarts, lifting trucks, and trolleys. These are available to our customers at all LAGERBOX locations for free and free of charge.

    Yes, we have goods lifts at all locations for smooth, barrier-free access to your storage unit.

    Contract

    Upon conclusion of the contract, you will receive an individual LAGERBOX transponder. Everyone who has this transponder and the right key for your lock also has access to the storage room. Besides, as a customer, you can give third parties a power of attorney to enter the storeroom.

    Please bring your ID card or passport (with valid registration form). Also, the first rent and the deposit (the deposit has the amount of monthly rent) are due immediately upon conclusion of the contract.

    We are flexible. The reduction of the unit size is possible after the first month. An enlargement of the storage unit is usually immediately feasible — both under the condition that the availability of the desired storage space is given. It is best to discuss this directly with the LAGERBOX team at your location.

    The best way to inquire in advance without obligation, if in principle enough storage space is available. When renting we are flexible. You can even rent storage space on the same day at very short notice.

    Here we try to meet the customer's wishes individually. Nevertheless, it always depends on the case. It is best to discuss this directly with the LAGERBOX team at your location.

    Yes, your storage space is still available after the lease expires so that you can extend your rental period.

    Basically yes, if you book a fixed period and make a rental prepayment. Please ask for the details and possibilities for your inquiry at your LAGERBOX location.

    No, a new tenant can only take over the unit after consultation with the previous tenant and then has to conclude his own lease. We then agree with the tenant earlier accordingly a customer-friendly dissolution of his contract.

    Yes, when renting a storage space, customers must be able to work and be of legal age.

    As our customer, you can store your stored goods as long as you like.

    Yes, you can change the billing address, but not the bill-to party. Just contact us if someone else should take care of your bill, we will always find an individual solution.

    Yes, there is a deposit of one month's rent or four weeks rent to pay.

    The following payment options are available: cash, debit card, credit card, bank transfer, and direct debit.

    The minimum rental period is one week.

    The notice period is based on the contract period: Monthly contracts have a notice period of 14 days to the end of the rental period. Weekly contracts have a notice period of 7 days to the end of the rental period.