LAGERBOX impresses: study highlights “highest customer confidence” and leading position
Earning the trust of one’s customers is in invaluable asset for every business—especially those working in a dynamic and fast-growing sector like the self-storage industry. A current study of Deutschland Test in cooperation with ServiceValue has revealed which companies in Germany enjoy the highest customer confidence. LAGERBOX achieved an outstanding rank, solidifying its position as one of the most trusted providers in the self-storage sector.
Study results: trust that matters
Every year, the “Highest Customer Confidence” study analyses the trustworthiness of companies in Germany. This year’s analysis considered more than 20,000 customer opinions spanning over 1,800 companies across 150 industries. For the ranking, participants rated how much they trusted a company or brand, based on their personal experience.
LAGERBOX performed exceptionally well in the self-storage category, receiving an above-average confidence rating. This ranking underscores the company’s leading role in an industry that is strongly characterised by customer proximity, reliability, and transparency.
Why customer confidence is crucial to LAGERBOX
Customer confidence is not more than just another goal of LAGERBOX—it’s the foundation of its everyday work. Especially in the self-storage industry, where individuals entrust their personal and often valuable belongings, trust is essential. LAGERBOX recognises the responsibility that comes with this trust and therefore continuously invests in measures to provide customers with the highest standards of quality, security, and reliability.
“Ensuring that our customers can trust us is a top priority because they entrust us with their personal items,” explains Volker Borner, authorised representative at LAGERBOX. “This award confirms that we’re on the right path. It also motivates us to keep doing everything we can to ensure customer satisfaction.”
Strategies for building trust
- Prioritising security and quality
LAGERBOX sets standards in the industry by offering storage units that adhere to the highest security standards. Modern technology like video surveillance, access controls, and alarm systems ensure that customer can trust in the security of their things. These measures are particularly important for customers renting storage space for personal use, where reliability is paramount.
- Transparency and flexibility
LAGERBOX provides clearly defined contract terms with no hidden costs. Customers have the flexibility to decide how long they wish to rent their units—a crucial advantage, especially with projects that involve furniture storage.
- Customer-focused service
Exceptional customer service is a hallmark of LAGERBOX. From the hassle-free online booking process to the comprehensive and individual support offered on site: Every step is designed to meet the needs of our customers. This makes renting a storage unit in Germany a stress-free experience.
Leadership perspective: vision for the future
By focusing on the continuous enhancement of its offerings and the needs of its customers, LAGERBOX plans on strengthening its relationship of trust and remain one of the industry leaders in the years to come.
Trust as a hallmark: the role of LAGERBOX in the daily life of its customers
LAGERBOX’s ranking in the “Highest Customer Confidence” study clearly shows that the company not not only meets but exceeds customer expectations. Whether it’s about storing furniture, documents, or personal belongings—LAGERBOX provides a service experience defined by transparency and reliability.
For anyone looking for flexible solution for renting storage space in Germany, LAGERBOX offers the perfect combination of quality and trust. From short-term storage to long-term use—LAGERBOX customers can rest assured that their values are in good hands.
Your self-storage solution: trust the award winner
The “Highest Customer Confidence” study shows that LAGERBOX is one of the most trusted providers in Germany. See for yourself, check out our high-quality storage units, and experience the difference.
Secure your storage unit now – flexible solutions for every need!
Visit our website to rent your individual storage unit for personal use. Whether it’s for moving house, refurbishments, or simply more space in your everyday life—we have the ideal solution for every need.
You can find more information on the study at Deutschland Test and ServiceValue.
