LAGERBOX wins Self-Storage Award at the German Fairness Prize 2025

A mark of trust and transparency

Great news for LAGERBOX: The company has been honoured with the Self-Storage Award at the German Fairness Prize 2025. This officially places LAGERBOX among Germany’s fairest providers—an award based on the verdicts of more than 66,000 customers. Presented annually by the German Service Quality Institute (DISQ) in cooperation with ntv, a German news channel, the prize recognises companies that stand out for transparent services, reliable commitments, and fair pricing.

What fairness means in self-storage

In practice, fairness means far more to customers than simply a good price. It’s about trust: keeping promises, transparent contracts with no hidden costs, open communication. These are precisely the values that LAGERBOX has embodied for many years. Anyone renting a storage unit with LAGERBOX can rely on clearly presented terms—from contract duration and security standards to the on-site service offerings. This consistent commitment to honesty and transparency has been a key factor in LAGERBOX receiving the sought-after Fairness Award in 2025.

One of Germany’s largest consumer surveys

The German Fairness Prize ranks among the country’s most comprehensive consumer surveys. Around 66,500 customers took part and rated over 1,100 businesses from 70 industries. Just 822 of them reached the final evaluation round—underscoring just how high the bar is. The assessment covered central criteria such as value for money, reliability, goodwill in handling complaints, and transparency in communication. Crucially, the results are not based on expert opinions or jury decisions, but on real consumer experiences.

Fairness as the foundation of customer satisfactiont

Fairness is not an abstract ideal but has a direct impact on customer satisfaction. People who feel they are treated honestly and respectfully tend to remain loyal to a brand—and recommend it to others. This willingness to recommend also factored into the evaluation of the German Fairness Prize. LAGERBOX’s excellent performance shows just how strong its customer confidence is. Particularly in an industry where many people seek secure storage at short notice or at emotionally challenging times—when moving house or going abroad—trust matters even more.

Transparent services and reliable customer care

A key factor behind the award was LAGERBOX’s clear service promise. We stand for simple, fair rental conditions with no hidden additional costs or complicated contracts. Flexibility also plays an important role: Customers can tailor their storage units individually, cancel at short notice, and upgrade their space—whatever they need. Added to this are modern security standards such as video surveillance, access control, and clean, illuminated facilities. Those looking to rent a storage unit nearby will find a suitable option quickly, easily and transparently.

An award that sends a clear signal across the industry

Winning the Self-Storage Award at the German Fairness Prize sends a clear signal to the entire industry. Fairness, reliability and customer focus are not short-lived trends but the foundation of sustainable success. The award shows that long-term customer focus pays off—especially in a market that is becoming ever more digital and comparable. For many customers, the Prize is further proof that they are in good hands with LAGERBOX.

Recognition for lived corporate values

Behind this success lies more than a strong product. It is the people at LAGERBOX—from the teams at the locations to the central customer service—who ensure every day that customers feel well-supported. They offer personal advice, solve problems pragmatically, and are friendly, particularly in stressful situations. These lived values have established us as a reliable partner. The award therefore recognises not only the company itself but also the commitment of its staff.

Reliability at the heart of the brand

LAGERBOX has been regarded for years as a pioneer in the German self-storage market, contnuously shaping service quality. The company embraced transparent pricing and clear customer benefits early on—long before fairness became a buzzword in the industry. This consistent approach is now reflected in the results of the German Fairness Prize. The jury particularly praised the combination of reliability, value for money, and clear, comprehensible communication.

More than just storage – peace of mind included

Whether moving house, going abroad, or decluttering one’s home, LAGERBOX offers more than storage. It offers a place where belongings can be kept—secure, clean, and flexible. This promise, combined with an open, customer-oriented approach, has made us one of Germany’s most trusted self-storage providers. The German Fairness Prize 2025 has confirmed this status—and underscored that fairness is no coincidence but the result of consistent values in practice.

Success that comes with responsibility

By winning the Self-Storage Award, LAGERBOX shows that commercial success and fairness don’t contradict each other. Quite the contrary: Companies that take their customers seriously, act transparently, honestly and reliably build long-term relationships—and those are the key to lasting success. The German Fairness Prize 2025 is not just another award. It motivates us to continue down this path.

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Bildquelle: Thomas Ecke / DISQ / ntv