LAGERBOX ranks first in customer satisfaction

Study confirms leading position in the self-storage sector

LAGERBOX has once again received a very special award: in the latest customer satisfaction study by DEUTSCHLAND TEST and ServiceValue, LAGERBOX took first place in the self-storage category. With a customer satisfaction index (CSI) of 2.55, the company not only secured the top spot, but also the title of “five-year winner” – an impressive confirmation of its consistently high service quality.

Customer satisfaction as the basis for trust and success

In times when customer expectations are constantly rising, it is more important than ever to focus on customer satisfaction. The study shows that satisfied customers are the best brand ambassadors. For LAGERBOX, this award is not only a moment of pride, but also proof that consistent service orientation is rewarded in the long term.

“Satisfied customers are the best multipliers and essential for the success of a company,” says Claus Dethloff, managing director of the analysis company ServiceValue, which conducted the study together with DEUTSCHLAND TEST. This has always been LAGERBOX's goal: to offer customers not only secure storage space, but also an all-round positive experience – from the first contact to long-term use.

With its renewed top ranking, LAGERBOX is sending a strong signal in the self-storage industry and demonstrating that customer satisfaction and service quality go hand in hand.

The study: 316,000 customer ratings tip the scales

The comprehensive study by DEUTSCHLAND TEST and ServiceValue is based on one of Germany's largest customer satisfaction analyses. A total of 316,177 consumer ratings were included in the evaluation, covering over 1,600 companies from almost 100 industries.

The focus was on one crucial question:
“How would you rate the following providers overall?”
Respondents could choose between five ratings – from “excellent” to “poor.” Only companies that the participants had actually been customers of within the last twelve months were evaluated. This method ensures reliable results that reflect the actual experiences of customers.

With a KZI of 2.55, LAGERBOX clearly leads the industry ranking. Only companies that perform above average receive the “Highest Customer Satisfaction” rating. The fact that LAGERBOX has now received this award for five years in a row underscores its consistent focus on quality and service.

Customer focus is part of LAGERBOX's DNA

Since its founding, LAGERBOX has pursued a clear goal: to offer customers the best possible self-storage experience. This includes not only flexible rental models, modern security concepts, and high-quality storage space, but also service that is personal, approachable, and competent.

The renewed top ranking confirms that this approach works. LAGERBOX is about more than just the secure storage of items—it's about understanding needs, building trust, and forming long-term relationships.

For example, anyone looking to rent a storage unit nearby will not only find a suitable location at LAGERBOX, but also advice that caters to their individual needs. It is precisely this combination of quality, transparency, and service that makes LAGERBOX one of the leading self-storage providers in Germany.

Looking to the future: LAGERBOX sets standards

Although the award is a cause for celebration, LAGERBOX also sees it as an obligation. Customer satisfaction is not a one-time goal, but an ongoing process. That is why the company continuously invests in:

• New locations – to offer customers even more flexibility throughout Germany
• Digital solutions – for easy bookings, transparent management, and fast communication
• Sustainability – from solar panels on the roofs to energy-efficient building concepts
• Excellent customer service – personal support remains the top priority

The clear goal: LAGERBOX wants to continue setting standards in the future – both in terms of service quality and the further development of the entire self-storage market in Germany.

First place is no coincidence

The renewed success in the customer satisfaction study shows that LAGERBOX is convincing with its service promise. The 316,000 customer reviews prove that those who focus on quality, proximity, and reliability win the trust of their customers.

LAGERBOX would like to thank all its customers for their loyalty and trust – and sees this renewed award as an incentive to continue offering first-class solutions for individual storage needs in the future. Because one thing is certain: customer satisfaction is and remains the key to success.

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